Orders and Payment

Returns and Refunds

Orders

You may place orders through this Web site by adding products to the cart and clicking on [Checkout] once you are ready. To checkout you will be asked to create an account (or login to an existing account if you already have one).

To place an order by phone, please visit our Contact Us page to learn about our business hours.

Payment

We accept all major credit cards: VISA, Mastercard, Discover and American Express. All transactions are processed securely via AuthorizeNET.

Payment methods and stored payment information

We don't store any payment information in our severs. By creating a payment method your payment information is stored securely at AuthorizeNET.

Why do we do this?

  • Compliance with PCI DSS. PCI DSS stands for Payment Card Industry Data Security Standard (PCI DSS).
  • Your convenience. By creating one or several payment methods that you can re-use in the future you are saved from having to re-enter your payment information every time you make a purchase.
  • More secure. Not typing payment information often is not only more convenient but it's also more secure. One of the many ways cyber criminals steal credit card information is by installing spyware in computers and then silently storing keystrokes which are sent to them.

Delete a payment method

You are in control of your information. It's at all times possible to delete the stored information from your Account control panel.

  • Access your account by clicking the Account link at the top of the page.
  • Click on the Payment methods option from the menu. You will see a list of all your payment methods.
  • Click on the Delete button next to the payment method you want to delete.
  • Confirm the operation when asked.

And that's it!

Extra expenses

When the weather is hot, we ship all packages insulated and with an ice pack. An Ice & Insulation fee will be reflected automatically at checkout. Please visit our Shipping information page for details.

Shipping

We Ship Anywhere! We'll make sure your chocolate arrives in great shape.

All prices, methods and estimated delivery times (when available) are show in the order confirmation page during checkout for you to see before you confirm your order.

Please, visit our Shipping information page to know more.

Cancelations, Returns and Refunds

If something hasn't gone right, please let us know! We will fix the problem.

Cancelations

You may cancel your order at any time prior to shipment and get a full refund no questions asked. Please call us at (516) 829-5785.

Returns

We don't accept returns if the candy has already shipped If we made an error, we will fix or refund your order.

In-Store Returns

For products purchased in person, there are no returns or refunds once the chocolate has left our store.